Refund Policy

1. Overview

At andromix, we strive to ensure customer satisfaction with our digital products and services. Our refund policy is designed to be fair and in accordance with Paddle's guidelines, as Paddle serves as our Merchant of Record and handles all payment processing.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Refund Eligibility

We offer refunds for our digital products and services under the following conditions:

2.1 Digital Products and Services

Refund requests for digital products and services must be submitted within 14 days of purchase. To initiate a refund, please contact Paddle's support team directly through their support portal.

2.2 Subscription Services

If you wish to cancel a subscription and request a refund, please do so within 14 days of the initial purchase. Refunds for subscription renewals are not guaranteed and will be considered on a case-by-case basis.

2.3 Technical Issues

If you experience significant technical issues that prevent you from using the Service as intended, and our technical support team is unable to resolve the issue within 48 hours, you may be eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Paddle Support: Visit Paddle Support with your order details
2. Provide Order Information: Include your order number, email address, and reason for the refund request
3. Allow Processing Time: Paddle will process your refund in accordance with their refund policy
4. Alternative Contact: You may also contact us at duressashukuri2022@gmail.com for assistance

4. Refund Processing

If your refund request is approved:

• Refunds will be processed by Paddle within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Your account access will be terminated upon refund approval

Important: Refunds may take additional time to appear in your account depending on your financial institution.

5. Non-Refundable Circumstances

The following circumstances do not qualify for refunds:

• Refund requests submitted after 14 days of purchase
• Change of mind or no longer needing the Service
• Failure to use the Service or not understanding how to use it
• Disagreement with our Terms of Service or Privacy Policy
• Account suspension or termination due to violation of our Terms
• Partial usage of the Service during the billing period
• Third-party integrations or services not working as expected
• Performance issues related to your internet connection or device

6. Subscription Cancellation

Cancellation vs. Refund: Canceling your subscription stops future charges but does not automatically entitle you to a refund for the current billing period.

You can cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

7. Free Trial and Promotional Offers

Free Trials: No refunds are provided for free trial periods. You can cancel your subscription before the trial ends to avoid charges.

Promotional Pricing: Refunds for promotional or discounted subscriptions are subject to the same terms as regular subscriptions.

8. Paddle's Role

Paddle serves as our Merchant of Record and handles all payment processing, including refunds. As such:

• All refunds are processed through Paddle's systems
• Paddle's terms and conditions apply to payment processing
• Refund decisions are subject to Paddle's policies
• We work with Paddle to ensure fair resolution of refund requests

9. Currency and Payment Methods

Refunds will be issued in the same currency and through the same payment method used for the original transaction. We are not responsible for any fees charged by your financial institution for processing the refund.

10. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact our customer success team for further discussion
• Escalate the matter through Paddle's support channels

All refund decisions are final and at our sole discretion, in accordance with Paddle's policies.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.

12. Contact Information

For refund requests or questions about this policy, please contact us:

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you may have additional rights under applicable consumer protection laws.